Introduction

These Terms and Conditions (hereinafter referred to as the “Terms”) constitute a legally binding agreement between you and Winum, an online casino and gaming platform operated by Galaxy Byte Lab SRL under licence number ALSI-202508040-FI2 issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. By accessing, registering an account, depositing funds, or playing any games on the Winum website or associated mobile interfaces (collectively, the “Platform”), you acknowledge that you have read, understood, and agreed to be bound by these Terms. These Terms are intended to govern all aspects of your relationship with Winum, including, but not limited to, account registration, deposits and withdrawals, bonus usage, game participation, responsible gambling, data protection, and complaint handling. You should read these Terms in full before using the Platform, as they describe in detail your rights and obligations as well as our responsibilities and limitations. If you do not agree with any provision contained in these Terms, you must immediately stop using the Platform and refrain from creating or maintaining an account with Winum.

Winum operates as an international online casino brand, providing casino games, live dealer tables, and other interactive gaming products to eligible players from permitted jurisdictions. The Platform is designed for entertainment purposes only and is intended strictly for adults aged 18 years and above. While Winum takes reasonable measures to promote fair play, responsible gambling, and legal compliance, you acknowledge that participation in real-money gambling involves financial risk, and you are solely responsible for your decisions and behaviour. These Terms are complemented by, and must be read together with, other relevant documents on the Platform, including the Privacy Policy, KYC and AML Policy, Bonus Rules, and any specific game rules. In the event of any conflict between these Terms and any other policy, these Terms shall prevail unless explicitly stated otherwise.

By continuing to access or use the Platform, you confirm that you understand that laws regarding online gambling vary significantly across jurisdictions, including within India. You agree that it is your responsibility to ensure that your access and use of the Platform are lawful under the applicable laws of your place of residence or location. Winum does not provide any legal advice and does not guarantee that your use of the Platform will be permissible in your jurisdiction. You are advised to consult independent legal counsel if you are uncertain about the legality of your participation in online gambling activities. Your use of the Platform is at your own risk, and by accepting these Terms you agree to indemnify Winum against any legal consequences that may arise from your unlawful use of our services.

Acceptance of Terms

By creating an account, clicking any “Register”, “Sign Up”, or similar button, logging in, depositing funds, or starting any game session on Winum, you explicitly agree to be bound by these Terms in their entirety. Acceptance of these Terms is a condition for accessing any real-money services or functionalities offered on the Platform. If you do not accept these Terms, or if you disagree with any clause now or in future updates, you must immediately cease using the Platform, close your account, and, where applicable, contact customer support to request account closure. Your continued use of the Platform after any modifications to these Terms have been published will be deemed as your acceptance of such modifications from the effective date indicated.

Winum reserves the right, at its sole discretion, to amend, modify, or replace any part of these Terms at any time. Changes may be introduced for various reasons, including legal or regulatory requirements, product updates, security enhancements, or improvements in responsible gambling standards. Whenever material changes are made, Winum will use reasonable efforts to notify you, for example through on-site notifications, email communication, or prompts at login. However, it remains your responsibility to regularly review the Terms available on the Platform to stay informed of the current conditions that govern your use. If you do not accept the revised Terms, your only remedy is to stop using the Platform and request closure of your account.

These Terms, together with all referenced policies and rules, form the complete and exclusive agreement between you and Winum with respect to the use of the Platform. Any prior statements, representations, warranties, or communications, whether oral or written, which conflict with these Terms shall be considered superseded and of no effect. No employee, agent, affiliate, or third party is authorised to alter or waive any provision of these Terms on behalf of Winum unless such modification is published on the Platform or provided to you in writing by an authorised legal representative of Winum. You may not assign, transfer, or delegate any of your rights or obligations under these Terms to any third party without the prior written consent of Winum.

Eligibility & Age Restriction (18+ only)

Access to and use of Winum is strictly limited to individuals who are at least 18 years of age, or the minimum legal age for gambling in their jurisdiction, whichever is higher. By registering an account and using the Platform, you confirm and warrant that you meet this age requirement and that you have the legal capacity to enter into binding agreements under the laws applicable to you. Underage gambling is strictly prohibited, and Winum maintains a zero-tolerance policy in this regard. If Winum has reasonable grounds to suspect that you are under 18 years old or below the legal gambling age in your jurisdiction, your account may be immediately suspended, all activities frozen, and identity verification requested. In cases where underage gambling is confirmed, any winnings may be voided, and your account will be closed.

Winum recognises that young people are particularly vulnerable to the risks associated with gambling, including financial harm, emotional distress, and the potential development of problem gambling behaviours. The Platform therefore includes safeguards and monitoring systems designed to identify and prevent underage use, such as verification checks and the prohibition of account sharing. You are strongly advised not to allow any minor to access your devices, login details, or payment methods which are associated with Winum. Parents and guardians are encouraged to make use of parental control tools and content filters to prevent unsupervised access to gambling websites. If you become aware that a minor is using Winum, whether through your account or otherwise, you must immediately notify customer support so that appropriate steps can be taken to close the account and prevent further access.

In addition to age requirements, you must not be self-excluded or otherwise banned from gambling activities with Winum or any related entity. If you have previously requested self-exclusion for responsible gambling reasons, you must not attempt to re-register or access the Platform until the exclusion period has ended and any reactivation procedure has been legitimately completed. Winum may carry out regular checks against its internal lists and, where permissible, external databases, to identify attempts by self-excluded or banned individuals to create new accounts. By using the Platform, you consent to such checks and agree that Winum may take any necessary measures, including account suspension and reporting to competent authorities, to enforce its age and eligibility policies.

Account Registration

To participate in real-money games and access certain features of Winum, you must first complete the account registration process as indicated on the Platform. Registration requires you to provide accurate, complete, and up-to-date personal information, including but not limited to your full name, date of birth, address, email address, and, where applicable, phone number. You may also be required to select a unique username and a secure password, which together will form your login credentials. By submitting your information, you confirm that all details are truthful and that you are registering solely for personal, non-commercial use. Winum reserves the right to request additional information at any time to verify your identity and eligibility or to comply with its legal and regulatory obligations.

Winum operates a strict “one account only” policy, meaning that each individual may hold only one active account on the Platform at any given time. Duplicate accounts, whether created intentionally or accidentally, are prohibited and may be identified through various technical and procedural checks, such as matching personal details, IP addresses, device IDs, or payment methods. If multiple accounts are detected, Winum may decide, at its sole discretion, to merge accounts, close duplicate accounts, cancel bonuses or winnings associated with them, or suspend your access entirely. You agree not to create accounts on behalf of others, not to impersonate any person or entity, and not to falsify your association with any person or entity during registration or use of the Platform. Any attempt to circumvent these rules may be treated as fraud and may result in termination of your account and possible reporting to relevant authorities.

You are solely responsible for maintaining the confidentiality and security of your account credentials. You must not share your username, password, or any other security details with any third party, including family members, friends, or colleagues. You are responsible for all transactions, bets, and actions conducted through your account, irrespective of whether they were authorised by you, unless Winum is found to have been negligent in safeguarding your data. If you suspect that your account has been compromised, accessed without your permission, or used in a fraudulent manner, you must immediately change your password and contact customer support at [email protected]. Winum is not liable for any losses or damages resulting from unauthorised access due to your failure to keep your login details secure.

Deposits & Withdrawals

To play real-money games on Winum, you must deposit funds into your player account using one of the available payment methods. The list of supported methods may vary by jurisdiction and may include bank cards, e-wallets, bank transfers, and cryptocurrencies, among others. All deposits must be made from payment instruments that are registered in your own name; third-party payments are strictly prohibited. By initiating a deposit, you confirm that you are the legitimate owner of the payment method and that the funds have been acquired lawfully. Winum reserves the right to request proof of ownership of the payment method and may refuse or reverse deposits that do not meet these requirements.

Withdrawals from your Winum account are subject to verification, security checks, and compliance with anti-money laundering (AML) and counter-terrorist financing (CTF) regulations. Before processing your first withdrawal, and at any later time at Winum’s discretion, you may be required to complete Know Your Customer (KYC) procedures by providing valid documents such as a passport, ID card, driving licence, utility bill, bank statement, and, in some cases, additional checks like a selfie with ID, video verification, or source-of-funds evidence. Failure to provide requested documentation within thirty (30) days, or submission of suspicious, altered, or invalid documents, may result in account suspension or closure and potential confiscation of funds where required by law. Withdrawals will typically be processed using the same method that you used for deposit where feasible, in line with international AML standards. Requests may be delayed or placed under review if there are signs of unusual, high-risk, or fraudulent activity.

Winum does not permit chargebacks or similar reversals of payments. If a chargeback or dispute is initiated with your payment provider, Winum may, at its discretion, suspend or terminate your account, cancel any winnings, and recover any expenses incurred as a result. You are responsible for any fees or charges imposed by your bank, card issuer, or other payment providers, including currency conversion fees and network fees for cryptocurrency transactions. While Winum will not ordinarily charge a direct fee for deposits or withdrawals, certain processing costs may be passed on to you or deducted from your transaction amount in specific circumstances, which will be communicated on the Platform where applicable. Winum does not pay interest on any balances held in your player account, regardless of the duration or amount.

Payment Methods Table

The following table provides an overview of typical deposit and withdrawal methods supported on Winum. Availability, limits, and processing times may vary depending on your country, currency, and verification status. This table is illustrative and subject to change.

Winum may introduce or remove payment methods at any time without prior notice. It is your responsibility to check the cashier section for the most up-to-date information on fees, limits, and availability before initiating any transaction. All financial transactions are subject to risk monitoring, and Winum may impose temporary or permanent limits on deposits and withdrawals based on your behaviour, verification status, responsible gambling settings, and legal obligations.

Bonuses & Promotions

Winum may offer various bonuses and promotions from time to time, including welcome offers such as “100% + 150 Free Spins” on the first deposit starting from a specified minimum amount, as well as subsequent deposit bonuses, free spins, cashback, and loyalty rewards. All bonuses are subject to specific terms and conditions, including wagering requirements, minimum deposit thresholds, game restrictions, maximum bet limits, bonus validity periods, and withdrawal rules. By accepting any bonus, whether automatically credited or claimed manually, you agree to comply with the applicable bonus rules displayed in the promotion description and in your account’s “Bonuses” section. If you do not wish to receive a bonus, you must decline it when offered or contact customer support before placing any bets with bonus funds.

Wagering requirements indicate the number of times you must bet the bonus amount, or in some cases the bonus plus deposit amount, before bonus funds or associated winnings can be converted to real-money balance and withdrawn. At Winum, wagering multipliers typically range between 30x and 40x, and specific figures will be clearly stated in the promotion details. Bonuses and free spins are usually time-limited, with bonus balances often expiring within 7 to 14 days, and free spins winnings or spin usage sometimes limited to shorter windows, such as 24 hours from crediting. Failure to meet the wagering requirements or to use the bonus within the specified timeframe will result in automatic forfeiture of the bonus and any unlocked bonus winnings.

Winum strictly prohibits bonus abuse and any behaviour aimed at artificially fulfilling wagering requirements or exploiting promotional offers. Examples of prohibited conduct include, but are not limited to, low-risk betting, hedge betting, collusion with other players, using multiple accounts to claim the same offer, depositing and withdrawing immediately after receiving a bonus without required wagering, or disproportionately increasing bets after substantial wins. If Winum reasonably suspects bonus abuse, it may cancel the bonus, void associated winnings, and, in serious or repeated cases, close your account and withhold funds where allowed by law. You are advised to read carefully each promotion’s terms before participating and to contact customer support if you require clarification.

Information about your active, pending, completed, and expired bonuses is typically available in the “My Account → Bonuses” section of the Platform. There you may see details such as remaining wagering, percentage progress, expiry date, and eligible games for wagering. When both real-money and bonus funds are present in your account, bets may be deducted from one or both balances according to rules specified in the bonus terms or in the general promotion policy. If there is any inconsistency between bonus-related information displayed in the cashier and these Terms, the specific promotional terms published at the time of the offer shall prevail to the extent of that promotion.

Game Rules

By participating in any game on Winum, whether slots, crash games such as Aviator, live dealer tables, or other casino products, you agree to be bound by the general game rules set out in these Terms as well as the specific rules displayed within each game interface. Every game is provided either directly by Winum or via licensed third-party providers, and may have distinctive mechanics, payout structures, betting limits, and special features. You must familiarise yourself with the rules, paytables, and instructions of each game before wagering real money. Placing a bet signifies your informed consent to the outcome determined by the game’s random number generator (RNG) or live game procedures.

You must place bets within the minimum and maximum limits specified by each game. Any attempt to circumvent or manipulate bet limits, payout rules, or game mechanisms, including but not limited to using bots, scripts, or external tools for advantage play, is strictly prohibited. If a game malfunctions, whether due to a software or hardware error, all affected bets and outcomes may be declared void at Winum’s discretion, and any related winnings may be cancelled. In such cases, the bet amount may be refunded to your account where technically and legally feasible. Winum does not accept responsibility for any losses arising from technical failures on your end, such as internet connectivity issues, device malfunctions, or power cuts.

Live casino games involve real-time interaction with dealers and other players, and you agree to conduct yourself respectfully and in accordance with the etiquette expected in a regulated gaming environment. Abusive language, harassment, or disruptive behaviour in chat or during play is not tolerated and may lead to chat restrictions, game exclusion, or account closure. Decisions of live dealers and game operators, as recorded in the official game logs and video streams, are considered final and binding, subject to review by Winum and the respective game provider’s internal procedures. If the game provider’s recorded outcome differs from the result displayed on your device due to a display or latency error, the official game result shall prevail.

Fair Play & RNG

Winum is committed to providing a fair and trustworthy gaming environment, consistent with the expectations of a Winum trust casino. Most digital games on the Platform, including slots and certain table games, rely on certified random number generator (RNG) technology to determine outcomes. This RNG is designed to produce unpredictable and unbiased results, ensuring that neither Winum nor players can influence the outcome of individual bets. Game providers engaged by Winum are required to undergo regular testing and certification by recognised independent laboratories or testing agencies to verify game fairness and compliance with regulatory standards.

The theoretical return to player (RTP) percentage for each game is defined by the game provider and may be displayed within the game’s information section or in related documentation. RTP represents a long-term statistical expectation and does not guarantee specific results in any single session or over any limited period of play. You understand and accept that gambling outcomes are based on chance and that no system or strategy can guarantee consistent winnings. Winum strongly advises you to treat all games as a form of entertainment and never as a method for generating regular income or repaying debts. Any third party claiming guaranteed winnings, sure-bet systems, or similar advantages is not affiliated with Winum.

Winum reserves the right to investigate and act upon any suspected breaches of fair play, including but not limited to collusion between players, use of automated betting software, exploitation of software glitches, or abuse of promotional structures. Investigations may involve reviewing transaction logs, communication records, game rounds, and technical data. During such investigations, Winum may temporarily suspend accounts, withhold withdrawals, or freeze certain funds to protect both the Platform and other players. If unfair or fraudulent conduct is confirmed, Winum may cancel bets and winnings linked to such conduct, close the accounts involved, and, if necessary, report the matter to relevant authorities.

Responsible Gambling

Winum recognises that while most players use the Platform for entertainment, a small proportion may experience difficulties controlling their gambling behaviour. As a responsible Winum online casino, we are committed to providing tools, information, and support to help you manage your activity and reduce the risk of harm. Gambling should never be seen as a way to make money, solve financial problems, or escape personal difficulties. You should always play within your means, using funds that you can afford to lose, and never borrow money to gamble. If you find that gambling is affecting your personal relationships, work, studies, or financial stability, you should consider using the responsible gambling tools offered by Winum and seeking professional support.

Winum’s responsible gaming framework includes preventive measures, monitoring systems, and customer support protocols designed to identify potential signs of problem gambling. These may include sudden increases in deposit frequency, extended sessions without breaks, or repeated attempts to reverse withdrawal requests. Where such patterns are detected, Winum may reach out to you with information on safer gambling and may, at its discretion, impose certain protective measures such as temporary limits or suspensions. These actions are undertaken in good faith to support players’ wellbeing, even though they cannot guarantee prevention of all harmful behaviour. Ultimately, you remain responsible for your own decisions, and it is important that you use the tools available on the Platform proactively.

Tools & Features (table)

Winum provides several responsible gambling tools to help you control your play. The exact availability and configuration of these tools may vary by jurisdiction, but the general framework is illustrated below.

To activate or modify these tools, you should visit the responsible gambling or account settings section on the Platform, or contact customer support for assistance. In some cases, limit reductions (for example, lowering a deposit limit) may take effect immediately, whereas increases or removals may only take effect after a cooling-off period to prevent impulsive decisions. Self-exclusion requests are taken very seriously and cannot usually be reversed before the minimum period has expired. You must provide accurate information when using these tools; if you attempt to bypass them by opening new accounts or providing false details, Winum may take strict action including permanent exclusion and account closure.

Support Resources

If you are concerned about your gambling or that of someone close to you, Winum encourages you to seek help from independent organisations that specialise in gambling-related support. While specific services available in India may vary, reputable international organisations often provide online resources, self-assessment tools, and counselling. Examples include GamCare, Gambling Therapy, and Gamblers Anonymous, among others. These organisations can offer confidential advice, support groups, and educational material aimed at reducing gambling-related harm.

Within the Platform, you may also find links and references to responsible gambling guides, including tips on budgeting, maintaining balance between gambling and other activities, and recognising warning signs such as chasing losses, hiding gambling from family, or gambling with money needed for essential expenses. Winum’s customer support team is trained to respond sensitively to responsible gambling queries and may suggest appropriate tools or direct you to external support services. However, customer support staff are not medical or psychological professionals and cannot provide clinical advice. If you feel that your gambling is out of control or if you are experiencing anxiety, depression, or other mental health issues, you should contact qualified healthcare providers or helplines in your region without delay.

Prohibited Activities

To protect the integrity of the Platform and comply with legal obligations, Winum strictly prohibits certain activities. These include, but are not limited to, creating multiple accounts, using forged or altered documents, engaging in fraud, initiating chargebacks, using bots or automated scripts to place bets, colluding with other players, abusing bonuses or promotions, laundering money through the Platform, using VPNs or proxies to conceal or falsify your location, exploiting system vulnerabilities or software bugs, and harassing or threatening other players or staff. Any behaviour that undermines fair play, security, or the reputation of Winum may be treated as a serious breach of these Terms.

If Winum reasonably suspects that you are involved in any prohibited activities, your account may be immediately suspended while an investigation is conducted. During this time, your ability to deposit, wager, or withdraw may be restricted, and you may be asked to provide additional documents or explanations. If the investigation confirms misconduct, Winum may decide, at its sole discretion, to close your account, void affected bets and winnings, retain funds to cover costs and losses arising from your conduct, and report the matter to relevant law enforcement, regulatory, or financial authorities. Winum may also place your personal details on internal watchlists to prevent future registration attempts.

You agree not to attempt to gain unauthorised access to any part of the Platform, servers, or systems, whether through hacking, password mining, or any other illegitimate means. You must not upload or transmit any viruses, worms, trojans, or other harmful code, or take any action that may overload, disrupt, or damage the infrastructure of Winum or its third-party providers. You are also prohibited from using the Platform for the purposes of transferring funds between payment methods without genuine gambling activity, or acting as an intermediary on behalf of third parties. Should you encounter any bug or vulnerability, you must promptly report it to Winum and refrain from exploiting it for personal gain.

Restricted Countries (table)

Winum’s services are not available in certain jurisdictions where online gambling is illegal or where Winum has chosen not to operate for risk or licensing reasons. You must not access or use the Platform from any restricted jurisdiction, including by using VPNs, proxies, or similar tools to mask your true location. The following table provides a non-exhaustive illustrative list of jurisdictions that are typically restricted. This list is subject to change at any time.

You are solely responsible for ensuring that your use of the Platform complies with the laws of your jurisdiction. If Winum determines that you are accessing its services from a restricted area, your account may be immediately closed, and any winnings may be voided in accordance with applicable law. Winum does not accept liability for any consequences arising from your violation of geographic restrictions, and you agree to indemnify Winum against any claims, damages, or penalties that may result from such violations.

Privacy & Data Protection

Winum is committed to protecting your personal data and handling it in accordance with applicable data protection laws and best industry practices. The data controller for your personal information is Winum, as identified on the Platform. When you register an account or interact with the services, Winum may collect and process a range of personal data including, but not limited to, your identification details, contact information, transaction history, device information, IP address, and behavioural data. Some of this information is necessary for the performance of these Terms, while other data may be processed on the basis of legal obligations, legitimate interests, or your explicit consent.

Your data may be shared with carefully selected third parties strictly for the purposes of providing the services, complying with the law, and enhancing your user experience. Such third parties may include payment providers, KYC and identity verification vendors, anti-money laundering and fraud detection services, analytics and marketing partners, and competent authorities or regulators where mandatory. In certain cases, your data may be transferred internationally, including to countries outside your home jurisdiction, which may have different data protection standards. Winum will take reasonable steps to ensure that appropriate safeguards are in place for such transfers, consistent with applicable legal requirements.

Winum typically retains your personal data for a period of at least five (5) years from the closure of your account, or longer where required by law or for legitimate business purposes such as dispute resolution, fraud prevention, and accounting. After the relevant retention period, data may be anonymised or securely deleted. You have various rights with respect to your personal data, which may include the right to access your data, request corrections, request deletion (where legally permissible), restrict or object to certain processing, request data portability, withdraw consent for marketing, and lodge a complaint with a data protection authority. To exercise any of these rights, you should contact customer support or use the tools available in your account settings.

The Platform uses cookies and similar technologies to ensure functionality, analyse usage, personalise content, and, where you consent, deliver targeted marketing. You can manage your cookie preferences through your browser settings or any consent management tools provided on the site, though disabling certain cookies may affect the performance of the Platform. Winum may send you marketing communications by email, SMS, or in-site notifications, but you have the right to opt out of direct marketing at any time using unsubscribe links or by contacting support. For full details on data handling practices, you should consult the dedicated Privacy Policy available on Winum.

Account Suspension & Termination

Winum reserves the right to suspend or terminate your account at its discretion in a variety of circumstances. Grounds for suspension or termination include, but are not limited to, suspected fraud, money laundering, use of multiple accounts, provision of false or misleading information, chargebacks, use of prohibited software or VPNs, violation of bonus rules, harassment of staff or other players, and breach of any other provision of these Terms. Suspension may be temporary while an investigation is carried out, whereas termination generally implies permanent closure of your account. During suspension, you may be prevented from logging in, depositing, wagering, or withdrawing, except that Winum may at its discretion allow withdrawals of undisputed funds subject to legal and regulatory constraints.

You have the right to close your account at any time by contacting customer support and following the prescribed procedure. Before closing the account, you should withdraw any remaining real-money balance, subject to standard verification and withdrawal rules. Once an account is closed at your request, you may not be able to reopen it immediately, particularly where closure was linked to responsible gambling concerns or self-exclusion. Winum may maintain records of closed accounts for regulatory, accounting, and security purposes in line with its data retention policy.

If your account remains inactive (no logins, no bets, no deposits, and no withdrawals) for a prolonged period, such as twelve (12) consecutive months, Winum may classify it as dormant. Dormant accounts may be subject to specific rules, which can include administrative fees, restrictions, or eventual closure. Before taking such steps, Winum will attempt to contact you using your registered email address, where required and feasible. If your account is closed while it still holds a real-money balance, Winum will take reasonable measures to return the funds to you, provided that you can be successfully contacted and verified.

Limitation of Liability

The services provided by Winum are offered on an “as is” and “as available” basis. While Winum endeavours to maintain a secure, reliable, and high-quality Platform, it does not guarantee that the services will be uninterrupted, timely, error-free, or free from defects. To the fullest extent permitted by law, Winum disclaims all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. You acknowledge that you use the Platform at your own risk and that online gambling entails the risk of losing money.

Under no circumstances shall Winum, its owners, directors, employees, or agents be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Platform, regardless of the basis of the claim and even if Winum has been advised of the possibility of such damages. This includes, without limitation, loss of profits, goodwill, data, or other intangible losses. Winum’s aggregate liability to you in any 30-day period shall not exceed the amount of your deposits made to the Platform during the 30 days immediately preceding the event giving rise to the claim, and only to the extent such deposits remain in your account and are not subject to dispute, regulatory hold, or confiscation under these Terms.

Winum is not responsible for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond its reasonable control. These events may include, but are not limited to, acts of God, power outages, internet or telecommunication failures, strikes, labour disputes, war, civil disturbances, governmental actions, natural disasters, pandemics, and failures of third-party service providers. In such cases, Winum’s obligations may be suspended for the duration of the event, and Winum will not be liable for any consequences arising therefrom.

Nothing in these Terms shall exclude or limit Winum’s liability for any matter which cannot be excluded or limited under applicable law. To the extent that any part of these limitation clauses is deemed invalid or unenforceable by a competent authority, the remaining provisions shall continue in full force and effect. You agree to indemnify and hold harmless Winum from any claims, damages, liabilities, costs, and expenses arising from your breach of these Terms or your unlawful use of the Platform.

Complaints & Dispute Resolution

Winum aims to provide a transparent and fair gaming environment and recognises the importance of addressing player concerns and disputes promptly. If you have any complaint regarding your account, a transaction, a game outcome, or any aspect of the services, you should first contact customer support at [email protected]. When submitting a complaint, you should provide as much detail as possible, including your username, the date and time of the incident, game or transaction identifiers, and a clear description of the issue. Winum will acknowledge receipt of your complaint within a reasonable timeframe, usually within one (1) day, and will endeavour to provide a substantive response within thirty (30) days, subject to the complexity of the matter.

For game-related complaints, including disputed outcomes of specific rounds or apparent technical errors, you are encouraged to contact Winum as soon as possible and no later than fourteen (14) days after the event in question. For account-related issues, such as KYC disputes or responsible gambling measures, complaints should generally be submitted within thirty (30) days of the occurrence. Winum may request additional information or documentation to investigate your complaint, and you agree to cooperate in good faith. During the investigation, Winum may temporarily suspend related transactions or activities to prevent further complications.

If, after following the internal complaint procedure, you are not satisfied with the outcome, you may have the option to escalate the dispute to an independent dispute resolution body or relevant authority, where such mechanisms are available under the governing law. Specific details about alternative dispute resolution (ADR) or regulatory contact points may be provided upon request or in the regulatory information section of the Platform. Resort to ADR or regulatory complaint mechanisms does not affect any statutory rights you may have under applicable law. However, you agree that you will not publicly defame or make unfounded allegations against Winum on social media or review platforms while a complaint is under genuine review, as such conduct may constitute a breach of these Terms and, in some cases, applicable laws.

Governing Law

These Terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of the jurisdiction of incorporation of Winum, unless mandatory laws of your country of residence provide otherwise. The parties agree that, subject to any mandatory statutory rights, the courts of that jurisdiction shall have exclusive or, where applicable, non-exclusive jurisdiction over any legal proceedings arising from or relating to these Terms. Nothing in this section shall prevent Winum from bringing proceedings against you in any other court of competent jurisdiction, particularly for the purposes of enforcing its rights, protecting its intellectual property, or seeking injunctive relief.

You are responsible for ensuring that your use of the Platform complies with the laws applicable to you, including laws relating to online gambling, consumer protection, taxation, and foreign exchange. If any provision of these Terms is deemed unlawful, void, or unenforceable under the law of your jurisdiction, such provision shall be deemed severed from these Terms to the extent required, and the remaining provisions shall remain valid and enforceable. Your access to and use of the Platform from India or any other location does not confer upon you any additional rights beyond those explicitly granted in these Terms or by applicable mandatory law.

Final Provisions

These Terms, together with any additional rules, policies, or guidelines referenced herein or posted on Winum, constitute the complete and final understanding between you and Winum regarding the use of the Platform. No failure or delay by Winum in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, nor shall any single or partial exercise of any such right preclude any other or further exercise of it or the exercise of any other right, power, or remedy. Any waiver of a breach of these Terms must be in writing and signed by an authorised representative of Winum to be effective.

You agree that any notices or communications from Winum relating to your account or these Terms may be provided electronically, including via email, in-site messaging, or notifications upon login. It is your responsibility to ensure that your contact details are kept up to date and that you regularly check for communications from Winum. If there is any discrepancy between the English version of these Terms and a translated version, the English version shall prevail to the extent of the inconsistency, except where local law explicitly requires otherwise.

Your obligations under these Terms regarding responsible gambling, payment integrity, privacy, and prohibited activities continue to apply for as long as you maintain an account and, in certain respects, even after account closure, for example in relation to unpaid debts, ongoing investigations, or legal disputes. By registering and using the Platform from India, you confirm that you have read these Terms carefully, understand them, and agree to be bound by them in full. If you do not accept these Terms, you must immediately discontinue use of the Platform and request account closure through customer support. Winum reserves the right to modify, suspend, or discontinue any part of its services at any time, in accordance with these Terms and applicable law.